Shipping policy

Last updated: 1 October 2026

We ship our products to Italy and to all European Union countries, by express courier with tracked delivery.

How much does shipping cost?

Destination	Cost	Delivery time
Italy National shipping	€7.99 Free from €149	4–5 working days (islands: +1 day)
European Union International shipping	€19.99	4–5 working days

Prices include VAT. The exact shipping cost is always shown at checkout before you confirm your order. Any shipping promotions (for example free shipping) are shown on the site and applied automatically at checkout.

When will my order arrive?

The delivery times shown apply to orders placed Monday to Friday by 4:00 pm. Orders placed after 4:00 pm, at weekends or on public holidays are processed from the next working day.

For islands and remote areas, delivery may take one extra working day. During busy periods (for example sales, Black Friday, holidays) times may be slightly longer: in such cases we will let you know on the site.

In any case, unless otherwise agreed, delivery takes place no later than 30 days from order confirmation, as provided by Article 61 of the Italian Consumer Code. If it does not, you can set us an additional deadline and, if that is not met either, cancel the order and receive a full refund.

Can I change my order or delivery address?

Orders are processed automatically and very quickly. If you need to correct the address or change the order, write to us immediately at info@chiaradalba.it: if the parcel has not yet been handed to the courier, we will do our best to update it. Once shipped, you can check with the courier, via the tracking link, whether the delivery can be changed.

Please check your address carefully before confirming your order: any re-shipping costs due to a wrong or incomplete address may be charged to you.

How can I track my shipment?

As soon as the parcel leaves you will receive a shipping confirmation email with a link to follow its status in real time. You can also check your order status under My account → Orders.

What if I'm not at home when it is delivered?

The courier will leave a notice and try again, or will contact you to arrange a new date or collection from a pick-up point. If the parcel cannot be delivered and is returned to us, we will contact you to arrange a new shipment (at your expense) or to refund the price of the products.

My parcel arrived damaged

When it is delivered, check that the parcel is intact. If it is visibly damaged or tampered with, accept it "with reservation", telling the courier, and write to us as soon as possible at info@chiaradalba.it with the order number and a few photos of the parcel and its contents. We bear the risk of transport until delivery: we will replace the products or refund you.